Privacy Policy

Introduction

Welcome to the privacy policy for Loveworld UK Zone 4 DSP ("we", "us", "our"). We are committed to protecting and respecting your privacy.

This policy explains what personal data we collect from you, or that you provide to us, how it will be processed, and your rights in relation to your personal data. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

• Data Controller: Loveworld UK Zone 4 DSP
• Zonal Headquarters Address: 5 Knowsley St, Cheetham Hill, Manchester M8 8QN
• Email: admin@lwukzone4.org
• Phone: 0161 833 9330

For any questions about this privacy policy or our privacy practices, please contact us using the details above.

2. The Data We Collect About You

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

• Identity Data: Includes your first name and last name. We collect this when you share a testimony.
• Contact Data: We do not explicitly ask for contact data like email or phone number in the forms analyzed, but this may be collected if a user contacts us directly via email or phone.
• Location Data: General location information such as your city or country, which you provide when sharing a testimony.
• Financial Data: When our giving platform is live, we will use a third-party service called Tithely to process donations, tithes, and offerings. We will not store your card details on our servers. This data will be handled by Tithely.
• Technical Data: Includes internet protocol (IP) address, browser type and version, time zone setting and location, and other technology on the devices you use to access this website. This data is often collected by third-party services we use, like Google and YouTube.
• Special Category Data: This includes details about your religious beliefs and information about your health (e.g., testimonies of healing). We only collect this data when you voluntarily provide it to us, such as when you submit a testimony.

3. How Is Your Personal Data Collected?

We use different methods to collect data from and about you, including through:

• Direct interactions: You may give us your Identity, Location, and Special Category Data by filling in forms on our website (such as the "Share Your Testimony" form) or by corresponding with us by phone or email.
• Third parties or publicly available sources: We may receive Technical Data from analytics providers such as Google. When you interact with embedded content, such as YouTube videos or Google Maps links on our site, these third parties may collect data about you.

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• • To share your testimonies on our platform to encourage others.
• • To manage our relationship with you, including responding to enquiries.
• • To administer and protect our website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data).
• • To process your donations, tithes, and offerings through our third-party provider, Tithely.

Legal Basis for Processing

We will only process your personal data on the following legal bases:

• Consent: Where you have given us clear consent to process your personal data for a specific purpose (e.g., sharing your testimony).
• Legitimate Interest: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Legal Obligation: Where we need to comply with a legal or regulatory obligation (e.g., financial record keeping for Gift Aid).

For Special Category Data (like health or religious information in testimonies), we will only process this data based on your explicit consent.

5. Disclosures of Your Personal Data

We may have to share your personal data with the parties set out below for the purposes set out in section 4:

• Service Providers: Third-party service providers who provide IT, hosting, and system administration services, such as Render.
• Third-Party Processors:
  • • Tithely: For processing online giving.
  • • Google/YouTube: For embedded video content and maps.
  • • Social Media Platforms: When you interact with our social media links (Facebook, Instagram, Twitter, WhatsApp).
• Professional Advisers: Including lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
• HM Revenue & Customs, regulators, and other authorities who require reporting of processing activities in certain circumstances.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. International Transfers

Some of our external third parties (like Google, YouTube, Render, and Tithely) are based outside the UK, so their processing of your personal data will involve a transfer of data outside the UK.

Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

• • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data.
• • We may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK.

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed.

8. Data Retention

We will only retain your personal data for as long as is reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorised use, the purposes for which we process it, and any applicable legal requirements.

• Giving Records: In line with HMRC requirements for Gift Aid, we will retain financial donation records for 6 years after the end of the relevant tax year.
• Testimonies: Testimony data submitted via our website will be retained for up to 7 years to support our ministry, or until you withdraw your consent.
• General Enquiries: Data from general enquiries made to us via email or phone will be retained for up to 24 months after the enquiry has been resolved.

9. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

• • Request access to your personal data.
• • Request correction of your personal data.
• • Request erasure of your personal data.
• • Object to processing of your personal data.
• • Request restriction of processing your personal data.
• • Request the transfer of your personal data.
• • Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us.

10. Children's Data

Our website is not intended for use by children under the age of 13, and we do not knowingly collect personal data from children via our website forms. If we become aware that we have inadvertently collected personal data from a child online without parental consent, we will take steps to delete the information as soon as possible.

11. Cookies

Our website uses cookies. For more information on the cookies we use, why we use them, and how you can manage them, please see our Cookie Policy.

12. Links to Other Websites

Our website contains links to other websites run by other organizations (e.g., Healing Streams, Rhapsody of Realities). This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

13. Changes to This Privacy Policy

We keep our privacy policy under regular review. Any changes we may make to our privacy policy in the future will be posted on this page.

14. How to Complain

If you have any concerns about our use of your personal information, you can make a complaint to us at the contact details provided in Section 1.

You can also complain to the ICO if you are unhappy with how we have used your data.